Orders

 

How Can I Pay For My Order?

We accept the following payment cards: Visa, Visa Debit and MasterCard. We also accept PayPal payments.

Do I Have To Pay For Customs Charges On My Order?

Unfortunately, Pocket Dyno is unable to determine what customs charges may be applied to overseas shipments. All customs charges (if any) are applied at the discretion of the carrier and local laws. All customs charges will be payable by the customer and will not be covered by Pocket Dyno. For more in depth information, we would suggest contacting your local customs office.

Can I Make Changes To My Order?

Yes, prior to shipping. Please contact our team immediately. Once your order has been shipped it is not possible to amend any details. 

What If I Have Not Received My Order?

If an item from your order is yet to arrive, please be patient as it is more than likely being shipped from one of our global warehouses. Feel free to contact us at info(at)pocketdynos.com for an update on the status of your order.

What Should I Do If I Receive An Incorrect Item?

We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at info(at)pocketdynos.com with your order number, the name/product code of the item you were supposed to receive and any further details. We will be in touch within 3 business days to resolve your issue.

Can I Exchange An Item?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please see our returns policy and follow this process.

Shipping

 

What Are My Delivery Options?

All orders are delivered using our worldwide e-packet shipping method. As we stock inventory in various warehouses across the globe, this is the most efficient method of delivery. Contact us via info(at)pocketdynos.com if you have a shipping account or prefer other shipping options.

What Countries Do You Deliver To?

We currently deliver to all countries except for: North Korea, Cuba, Iran, Sudan & Syria.

How Long Does Delivery Take?

Delivery typically takes between 10–15 business days.

Returns and Refunds

 

What Is Your Returns Policy?

Items must be returned within 14 days of receipt.

Items must be undamaged

Items must have all tags attached and be in original packaging

Item must be returned to our returns address:

Pocket Dyno Returns: 234-5149 Country Hills Blvd NW #860, Calgary, Alberta, Canada T3A 5K8

Do You Offer Free Returns?

Unfortunately, we do not offer free returns. Any return costs will be at your own expense.

What If My Product Is Faulty?

We are sorry to hear you have received a faulty product. No problem! Send our customer service team an email within 30 days of purchase at info(at)pocketdynos.com, with images or video of the faulty product and we will be in touch to resolve the issue.

How Long Does It Take To Process My Return?

We try to process all returns quickly, but it may take up to 30 days once we receive your item(s). If you haven’t received your refund within 30 days of sending your return, email us at info(at)pocketdynos.com with your receipt of return, and we’ll look into it right away

How Can I Track The Status Of My Return?

As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.